All returns require a prior authorization number and are subject to a 20% restocking fee plus Shipping & Handling. Claims for damaged or defective merchandise must be made within 48 HOURS of receipt of the merchandise.
If logoed garments have been incorrectly/improperly embroidered or screenprinted, our Customer Support Team must be notified immediately so that appropriate adjustments or corrective action can be taken. Prior to any action being taken, a review of all paperwork, emails, and instructions will be mandatory. Once the review is complete, a decision shall be rendered regarding replacement items. Please allow up to 10 days for credits to be processed.
Altered garments, laundered garments, or used garments are not returnable. Therefore, it's especially important that "blank" garments shipped to someone other than the client are inspected upon delivery to check style, quantities, sizes and colors against client's original order.
We allow 48 HOURS for notification to be made in regards to eligible garment items. Please call if you believe there is an extenuating circumstance.
*Please call or e-mail us prior to returning/exchanging an item. We will give you a return-authorization number to ensure that your return/exchange is accepted.
1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.