OUR OBJECTIVE

 

Our focus at AZX is quality, service and partnership. Our number one

goal is to provide 5 star service and to ensure our customers are always

satisfied. We are committed to making everything easy for our customers

and ensuring an open communication channel with our customers. We

value the importance of every order, while promising to be fair, reliable

and honest while never putting our customers’ integrity at risk.

 

 

PRICES

 

Prices are subject to change without notice.

 

 

ARTWORK

 

We encourage all artwork to be submitted in a vector format with all fonts

converted to outlines. All colors must be specified and converted to a Solid

Coated Pantone Color if color matching is required. Please note if artwork

is not submitted in vector format or a coated Pantone color, AZX cannot

guarantee our highest printing quality or color matching. Color matching

is not guaranteed with CMYK Digital Printing and gradients. If unable to

submit artwork in a usable format, art charges of $50.00/hour (W) will be

applied to digitalize artwork (minimum 30 minutes).

Preferred File Formats:

 

.ai – Adobe Illustrator

.eps – Encapsulated Post Script

.pdf – Portable Document Format

 

Email artwork to info@aztex.com or to your dedicated Account Executive.

Please contact AZX if having trouble submitting art files over 5MB.

 

 

VIRTUAL PROOFS

 

Virtual proofs are available free of charge and will be provided prior to

production on orders unless otherwise stated on a purchase order. If

revisions are required, a maximum of two revisions are available free

of charge, any revisions requested subsequently are subject to a charge

of $50 (V). Written approvals are required prior to production and must

be confirmed within 24hrs or delays will result. Production time begins

when the final proof is approved, approval received after 12pm EST begin

production on the next business day. The AZX art department will make

every effort to reproduce virtuals as precisely as requested, however it is

the distributor’s responsibility to double check accuracy prior to sign off.

 

 

SAMPLES

 

Random samples are free with a provided shipping account. Please clearly

indicate the method of shipment, if not specified we will default to ground.

If sample request is received after 12pm EST the sample will not ship until

the next business day.

 

Spec samples are subject to a set-up charge and will be waived when

full order is submitted (with no art changes). Please provide a shipping

account to cover freight charges.

 

Pre-production samples are available free of charge as long as a shipping

account is provided for freight. If a shipping account isn’t provided there

will be a $35.00 (V) cost added to the order. All pre-production samples

will be shipped standard overnight, unless clearly specified on the

purchase order. Pre-production samples must be requested on purchase

order and are strongly recommended for every order. If the option for a

pre-production sample is refused, the liability of print quality, color, and

material falls on the customer. Please note pre-production samples add

to the published production times and full production will not proceed

without written approval.

 

 

CREDIT & PAYMENT

 

Prepayment is required on the first order placed with AZX and must be

received prior to the order being shipped. Accepted payment methods

are credit card (Visa, MasterCard or American Express), wire Transfer,

e-transfers and company or personal checks. If prepaying with credit card

there will be a 3% processing fee applied to your order. Credit terms can be

established after first order is completed by filling out a credit application.

Once received, we will contact you within 24 hours and notify you of your

approved credit limit. We extend 30 day net credit up to your approved

limit. For orders being placed over approved credit limit a 50% deposit is

required with the remaining 50% due upon delivery, or terms established

at time of order.

 

 

ORDERS

 

Once a purchase order is received we will send an order acknowledgement

within 24 hours and it is the distributor’s responsibility to verify the

accuracy of the information prior to sign off. If you do not receive an order

acknowledgement within 24 hours, please call customer service to check

the status on your order. The minimum order value is $160 (R), for any

order less than minimum please contact your dedicated account executive

for approval.

 

 

OVERRUNS AND UNDERRUNS

 

Due to the nature of manufacturing with high speed imprint machinery

coupled with damages that are removed during quality control, overruns/

underruns are a common occurrence in this industry. Most items have a

10% over/under policy. When an exact quantity is necessary for your event,

it should be specified to your sales rep and should appear on your final

acknowledgement. There is an additional charge when requesting exact

quantity.

 

 

PRODUCTION TIME

 

Orders approved after 12pm EST begin production on the next business

day. Please note our Lightning Next Day Rush Service does not include

a virtual proof with this production time. If a virtual proof is required,

please add 1 business day. If you require any changes to an order after

art approval, please contact your dedicated Account Executive or Regional

Sales Manager. AZX will attempt to facilitate any changes requested, but

please note this may delay the original ship date. Any changes requested

while in production may be subject to charges for costs incurred in

production to date.

 

 

CANCELLATION POLICY

 

Orders cancelled will be subject to a 10% cancellation fee, in addition to any

fees incurred by AZX. Orders already into production cannot be cancelled

without the explicit written agreement of AZX.

 

 

SHIPPING AND HANDLING

 

AZX will ship all products from the closest manufacturing facility; New

York, San Diego, Toronto. All shipments will be defaulted to FedEx unless

otherwise specified on the purchase order with a corresponding account.

High quantity orders will be quoted via a trucking company and the

distributor will contacted to decide best ship method. There is a $10.00 (P)

surcharge per address for any order shipping to more than two locations.

AZX will make every effort to contact the distributor if delivery instructions

are not clear. In the event that the distributor is unreachable, AZX reserves

the right to ship goods to meet the specified delivery date. In this case,

distributors will be soley responsible for freight charges incurred. AZX

cannot be held accountable for any shipping errors, damages, or delays

occurring once the goods have left our warehouse.

 

 

REPEAT ORDERS

 

Previous purchase order numbers or old AZX order numbers must be

referenced when submitting repeat orders. Repeat orders will be produced

without re-approval unless explicitly requested in writing. Repeat orders

are not subject to another setup as long as there are no artwork changes

within 1 year of placing the previous order. Repeat orders will be subject to

a second setup if there are any artwork changes or if it is re-ordered after

1 year. Please note we will keep artwork on file for a maximum of 2 years.

AZX reserves the right to modify products, change materials and inks

without notice. Please double check with customer service to ensure

products have not changed prior to placing repeat orders.

 

 

RETURNS

 

Our customer care department will handle all return requests on a case

by case basis. All returns must reference a return authorization number

which will be assigned by the customer care team.