Blue Dimension’s quick and responsive implementation was vital to the success of our customer response and recovery system.
– Chris Garrity, Communications Manager, McDonalds Corporation
McDonald’s Corporation engaged Blue Dimension to help promote its new customer response and recovery system to employees. The 800 number systems provides a convenient forum for customers to ask questions or voice impressions about their dining experience. Employee involvement was crucial. In implementing the program, Blue Dimension developed the comprehensive Customer Response and Recovery System manual-which is now an essential component of the employee training program.
McDonald’s estimates that the 800-number system has helped recoverâ€¨ dissatisfied clients while significantly advancing efforts to enhanceâ€¨ customer satisfaction.
Program Plan / Direct Response / Sales Promotion / Marketing Materials / Program Implementation