How do I place an order with my company logo AND the Generac logo on items?
Simply click the CUSTOM & COBRANDING tab at the top of the website to find popular items and a contact for ordering. We are happy to produce orders that adhere to both your brand standards as well as the Generac brand guidelines. Options are limitless!
How do I return an item from my order?
If you are not entirely satisfied with your purchase, we're here to help. Returns or exchanges are available for IN-STOCK PRODUCT ONLY. Closeout or Quick-Turn products are not eligible for return or exchange unless deemed defective. Simply contact us with your concern upon receiving the defective item(s).
You have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
If you have any questions on how to return your item to us, please reach out to us through the CONTACT tab.
What if I can't log in to my account?
The Generac Promotional Product Web store was moved from a previous platform to this current site in mid-2020. If you haven't signed up for a new account at this site, you can easily set up a new account now. If you're having trouble, you can also reach us through the CONTACT tab for assistance.
How do I track the status of my order?
Please send your order confirmation number you received via email to us through the CONTACT tab, or feel free to email firstname.lastname@example.org to receive the status of your order. Turnaround times vary based on your order type, and your order may come in multiple shipments. Please keep in mind due to order volume at end of calendar year, order shipments are delayed longer than standard. We're happy to update you as needed!
Can you ship my order to an International address?
We can currently ship orders to Canada. The shipping rate on all Canadian shipments, which will cover all taxes/duties, is 20% of the order total. Please contact us prior to ordering if you'd prefer to handle your own taxes/duties. We do not currently ship to Mexico or other countries outside the U.S.