Less than Minimum: Imprinted orders will incur a charge of $35.00(V); unprinted orders will be charged $18.50 (V). The absolute minimum is half of the lowest catalog quantity or 25 pieces, whichever is greater. We do not accept less than minimum orders between November 15th and December 31st.
Production Time: Our standard production time is 7-10 days from approval of art proof. If you require an earlier ship date, please call us to discuss. We must have all materials, including purchase order, artwork and shipping information before we can enter the order into our production plan.
Rush Service: Rush services are handled on an individual basis. We will do everything we can to accommodate all requests, depending on our production load. Rush charges will only apply if we experience additional costs to service the request. All charges will be quoted once the order is confirmed.
Overruns / Underruns: Factory has the right to bill and ship overruns or underruns within 5% of order quantity. Please specify if any orders cannot be shipped short of the quantity ordered. This can result in a slightly larger overrun that will not exceed 10%. All overruns will be billed and shipped at catalog prices.
Cancellation Policy: Cancellations will be billed at a charge of $30.00 (V) plus any costs factory has incurred to date.
Mailers: Individual mailing boxes are available for all gift items in the catalog at a per-box charge of $1.25 (V). We can ship the boxes in bulk, along with your order. Please note that shipping items in mailers will result in higher shipping charges because of the bulkiness of the packages.
Terms: Net 30 days for all customers with open accounts. New customers may be asked to prepay or provide a credit card at the time of shipment. All credit card charges will be billed at the time the order is shipped. We accept Visa and MasterCard at no additional charge.