How Can We Help You?

Welcome to the IMS Branded Solutions Help Center. We’re here to assist you with any questions you may have about our promotional products, ordering process, customization options, and more. Explore the topics below to find the answers you need. If you don't find what you're looking for, feel free to contact us directly, and our team will be happy to help!

Frequently Asked Questions

• 1. How do I place an order?
  You can place an order directly through our website by browsing our products and adding items to your cart. Once ready, proceed to checkout and follow the on-screen instructions. For custom orders, please contact us for personalized assistance.
• 2. What customization options are available?
  We offer a variety of customization options including screen printing, embroidery, and laser engraving. For more details, visit our product customization page or contact our team for specific requirements.
• 3. What is the typical turnaround time for orders?
  Our standard turnaround time is 7-10 business days after proof approval, but rush services are available upon request. Please contact us for more information on expedited orders.
• 4. How do I check the status of my order?
  To check your order status, log in to your account on our website or reach out to our customer service team via our contact page.
• 5. What is your return policy?
  We accept returns on non-customized items within 30 days of purchase. Customized items are non-returnable unless there is a defect. Please review our full return policy or contact us for assistance.