RETURN & REFUND POLICY
Socially Relevant Promo | Effective November 3, 2026
Overview
Socially Relevant Promo supplies branded apparel, promotional merchandise, and other products through its employee store and authorized company ordering channels. This Return & Refund Policy explains how to report order issues and how requests are reviewed.
Custom and Personalized Products
Products decorated, embroidered, printed, personalized, or produced specifically for an order are generally not eligible for return or exchange due to a change of mind, incorrect size selection, or personal preference, except where required by applicable law or where Socially Relevant Promo approves an exception.
Non-Custom Products
Requests to return unused, non-custom items are reviewed on a case-by-case basis. Please contact Emboss Specialty before sending any merchandise back. Return eligibility, any applicable deadline, and any shipping or restocking charges will be communicated before a return is authorized.
Incorrect, Damaged, or Defective Items
If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order number, a description of the issue, and photographs if available. We will review the concern and, as appropriate, arrange a replacement, correction, refund, or other remedy consistent with applicable law.
Order Changes and Cancellations
Please request changes or cancellations as soon as possible. Orders may enter production or fulfillment shortly after submission. Once a customized item has entered production or an order has shipped, changes or cancellations may not be possible. Any approved cancellation and refund will be confirmed in writing.
Return Shipping
If a return is authorized, we will explain where to send the item and who is responsible for return shipping. For a verified fulfillment error or defective item, we will advise on an appropriate resolution. Shipping charges for discretionary returns may be the customer’s responsibility, as disclosed during authorization.
Company Inventory and Event Materials
Returns of company-owned inventory, event supplies, or materials from restricted showroom orders are coordinated separately with authorized company representatives and are not treated as ordinary employee-store consumer returns. Any related transportation or handling charges follow the applicable company arrangement.
Contact and Policy Updates
For assistance, contact Socially Relevant Promo at info@sociallyrelevantpromo.com or 813-679-0524. This policy may be updated as store operations change. Nothing in this policy limits rights or remedies that cannot legally be excluded.
Contact Information
Socially Relevant Promo
Email: info@sociallyrelevantpromo.com
Phone: 813-679-0524