At New Standard Printing, we take pride in delivering high-quality products and exceptional service. Each order is carefully reviewed, produced, and inspected to ensure it meets our customers’ expectations.
Custom Printed Materials, Decorated Gifts & Apparel
Due to the personalized nature of our products, custom printed materials, decorated promotional products, corporate gifts, and branded apparel are not eligible for return or exchange once production has begun or the order has been completed.
This includes, but is not limited to:
- Business cards, brochures, flyers, signs, banners, and other printed materials
- Custom decorated apparel
- Embroidered or printed garments
- Personalized corporate gifts
- Promotional products with custom logos, artwork, or messaging
Customers are responsible for reviewing and approving all artwork, proofs, specifications, quantities, sizes, colors, and product details prior to production. Once an order is approved, changes or cancellations may not be possible.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or differs from the approved specifications, please contact New Standard Printing within 7 days of receipt. We will review the issue and work with you to determine the appropriate resolution.
Please provide photos and details regarding the issue to help us address your concern quickly.
Proof Approval
Customers are responsible for carefully reviewing all digital proofs before approval. New Standard Printing is not responsible for errors, omissions, spelling mistakes, or design issues that were approved by the customer prior to production.
Cancellations
Because many products are custom-produced specifically for each customer, cancellations must be requested promptly and may not be accepted once production has started.
Our Commitment
While custom products cannot be returned, our goal is always to ensure your complete satisfaction. We are committed to providing quality products, reliable service, and personalized support throughout every project.
Thank you for choosing New Standard Printing.